Refund policy

 

Returns and Refunds Policy

If you need help with an order, email info@mercuriuspuzzles.ca. This policy applies to physical products purchased directly from Mercurius Puzzles.

Returns

To request a return, contact info@mercuriuspuzzles.ca within the return window below and include your order number. If your return is approved, you will receive instructions for sending the item back.

Returns sent without prior authorization may be refused.

Return Window

Returns must be requested within 60 days of delivery.

Condition of Returns

Because Mercurius Puzzles products are mechanical puzzles, returns are only accepted if the item has not been played, attempted, or solved, and is returned in new, unused condition.

To be eligible for a refund, the item must be returned:

• in its original packaging, and

• with all original contents included (puzzle, accessories/tools, paperwork, and any included materials).

Items showing signs of use, play, solving attempts, wear, force, missing parts, or damage are not eligible for return or refund.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact info@mercuriuspuzzles.ca within 7 days of delivery and include photos of the item and packaging. I will work with you to resolve the issue.

Refunds

Once an approved return is received and inspected, I will notify you of approval or rejection. If approved, your refund will be issued to the original payment method.

Shipping Costs

Return shipping costs are the customer’s responsibility, unless the return is due to an incorrect item shipped or damage/defect confirmed by Mercurius Puzzles.

Non-Returnable Items

Unless required by law, the following are not eligible for return:

• items marked final sale, and

• gift cards.