Cancellation policy

Some items in our store may be offered as a pre-order. This policy explains how you can change or cancel these purchases.

Pre-orders and deposits

When you purchase a pre-order, you are reserving a product that is not yet in inventory or not yet ready to ship. Depending on the product, we may collect a refundable deposit at checkout to secure your reservation.

Cancelling a pre-order

• Before fulfillment (before the order ships): You may cancel your pre-order at any time before it ships. Any deposit you paid will be refunded in full.

• After fulfillment (after the order ships): Once an order has shipped, it cannot be cancelled. Please refer to our Returns Policy for return and refund eligibility.

Paying the remaining balance

If a deposit is collected, the remaining balance is not charged automatically. When your order is ready, we will contact you and provide an invoice (or payment link) for the remaining balance.

If the remaining balance is not paid within the timeframe indicated on the invoice, we may treat the reservation as cancelled and refund your deposit in full.

Estimated timelines

Any pre-order ship date or production timeline shown on the product page is an estimate and may change. If timelines change materially, we will notify you.

Contact

To cancel a pre-order or ask questions, contact us at info@mercuriuspuzzles.ca.