Shipping policy

 

Shipping Policy

Mercurius Puzzles products are produced in small batches. Shipping timelines depend on whether an item is in stock or part of a pre-order / production run.

Processing Times

In-stock items
Orders for in-stock items typically ship within 2–5 business days (excluding holidays).

Pre-orders / production runs
Pre-order items are handcrafted as part of a production run and are shipped in a single batch once the run is complete (rather than shipping one-by-one as individual units are finished). The estimated timeline for each run will be shown on the product page. Because production is handcrafted and limited, fulfillment may take several weeks to several months depending on the project and batch size. If the timeline changes materially, you will be notified by email.

Shipping Carriers and Rates

We ship using Canada Post and/or UPS. Shipping costs are calculated at checkout based on your location and the shipping method selected.

Tracking

When your order ships, you will receive a shipping confirmation email with tracking information (when available).

International Shipping, Duties, and Taxes

International orders may be subject to customs fees, import duties, brokerage fees, or taxes assessed by your country or carrier. These charges are the customer’s responsibility and are not included in the product price or shipping fee unless explicitly stated at checkout.

Address Accuracy

Please ensure your shipping address is correct at checkout. If you need to update your address, contact info@mercuriuspuzzles.ca as soon as possible. Once a shipping label has been created or the order has shipped, address changes may not be possible.

Questions

If you have questions about your order or shipping timelines, contact info@mercuriuspuzzles.ca.